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Return and Refund Policy

Returns & Refund Policy

For refunds for your order, we are here to help! 

  • Standard-size merchandise (received via Parcel Delivery) may be returned within up to 14 days of purchase for a refund issued to the original tender with your original receipt or a store credit will be rewarded depending on the circumstances of the returned item. Accepted forms of an original receipt include receipts obtained in store, online packing slips/order invoice and transactional emails.

Non-Medical Face Masks & Hair Accessories : All  face masks sales and hair accessories (hair bonnet, hair wraps, durags are final sale. 

  • Jewellery  may only be returned within up to 14 days after purchase and become final sale after this time period.
  • A small number of heavily discounted items may have moved to our final clearance category, in which case they are not eligible for a refund, exchange or store credit.
  • Due to possible reasons beyond our control, we cannot always guarantee orders will arrive on time from the time of purchase.
  • Please note that store credit cannot be combined with other promotions.
  • To start an exchange or store credit, contact us at akwaaba@shopqoqo.com. If your return is accepted, we will send a return shipping label, as well as instruction on how to mail the package. Items sent back to us without first requesting a return label will not be accepted.