Return and Refund Policy
Returns & Refund Policy
For refunds for your order, we are here to help!
- Standard-size merchandise (received via Parcel Delivery) may be returned within up to 14 days of purchase for a refund issued to the original tender with your original receipt or a store credit will be rewarded depending on the circumstances of the returned item. Accepted forms of an original receipt include receipts obtained in store, online packing slips/order invoice and transactional emails.
Non-Medical Face Masks & Hair Accessories : All face masks sales and hair accessories (hair bonnet, hair wraps, durags are final sale.
- Jewellery may only be returned within up to 14 days after purchase and become final sale after this time period.
- A small number of heavily discounted items may have moved to our final clearance category, in which case they are not eligible for a refund, exchange or store credit.
- Due to possible reasons beyond our control, we cannot always guarantee orders will arrive on time from the time of purchase.
- Please note that store credit cannot be combined with other promotions.
- To start an exchange or store credit, contact us at firstname.lastname@example.org. If your return is accepted, we will send a return shipping label, as well as instruction on how to mail the package. Items sent back to us without first requesting a return label will not be accepted.